SmartFAQ is developed by The SmartFactory (http://www.smartfactory.ca), a division of InBox Solutions (http://www.inboxsolutions.net)

Here is a list of the top categories and their sub-categories. Select a category to see the Q&As within.

Category	Q&A	Last Q&A published
About the Library	3	I am not a resident of Oshawa - can I still get a card?
Checkout, Overdues, and Circulation	4	How can you get a book that the library does not have?
Using the Online Catalogue	4	Where am I in the reserve queue? How do I find out when my item will be ready?
Internet Access	18	Does the Library offer wireless internet access for customers who have laptops?
Supporting the Library	1	How can I help the library?

Here is a list of the last Q&As that were published.

Question	Published on	Hits
Do you have computers with Internet access, word processing or other computer programmes at your library?	27-Aug-2007 11:47	599
How can you get a book that the library does not have?	27-Aug-2007 11:44	5760
How can I help the library?	27-Aug-2007 11:41	4697
How do you review or cancel holds, or review or renew the items you have checked out?	27-Aug-2007 09:57	12895
How do you place a hold or reserve a book that is currently checked out?	27-Aug-2007 09:40	7354
How long may you borrow material?	27-Aug-2007 09:30	4332
What are the rates for overdue fines?	24-Aug-2007 13:59	6433
How do I get to one of the branch libraries?	15-Aug-2007 18:17	801
How many items may I borrow?	15-Aug-2007 18:16	946
What are the hours at each branch?	19-Apr-2007 09:48	7765